Privacy Policy

1. Introduction

NyxQuantum Technology LLP ("Company", "we", "us", or "our"), located in Nagpur, Maharashtra, India, operates the website omokai.com ("Website", "Service", "Platform"). This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.

This Privacy Policy should be read in conjunction with our Terms and Conditions.

2. Information We Collect

2.1 Information You Provide Directly

We may collect the following information when you voluntarily provide it to us:

• Account Information: Username, email address, password (encrypted)
• Profile Information: Name, preferences, settings
• Communication Data: Messages, feedback, support requests, survey responses
• Payment Information: Billing details (processed through third-party payment processors; we do not store complete credit card information)
• User-Generated Content: Any content, data, files, or information you upload or create using our services

2.2 Information Collected Automatically

When you access our services, we automatically collect:

• Usage Data: Pages visited, features used, time spent, click patterns, session duration
• Device Information: Device type, operating system, browser type and version, unique device identifiers
• Technical Data: IP address, access times, referring/exit pages
• Cookies and Tracking Technologies: As described in Section 5 below
• Log Data: Server logs, error reports, diagnostic data

2.3 Information from Third Parties

We may receive information about you from:

• Authentication Services: If you sign in using third-party services (Google, Facebook, etc.)
• Analytics Providers: Aggregated analytics data
• Business Partners: If you access our services through partnerships
• Public Sources: Publicly available information that helps us provide better services

2.4 Sensitive Personal Data

We make commercially reasonable efforts to minimize collection of Sensitive Personal Data or Information (SPDI) as defined under Indian law. However, we may collect:

• Financial information (for payment processing)
• Passwords (stored in encrypted form)

We do NOT intentionally collect:

• Biometric information
• Medical records or health information
• Sexual orientation
• Caste, religious or political beliefs (unless voluntarily provided)

If you provide any such information voluntarily, you consent to our processing of such information in accordance with this Privacy Policy.

3. How We Use Your Information

3.1 Service Provision and Improvement

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Create and manage your account
• Respond to your requests, comments, and questions
• Send technical notices, updates, security alerts, and support messages
• Monitor and analyze usage patterns and trends
• Develop new products, services, and features
• Personalize your experience

3.2 Training and Development (Beta Users)

For Beta Users who receive free or discounted access:

You expressly consent to our use of your data (excluding direct Personally Identifiable Information) for:

• Machine Learning and AI Training: Training, testing, and improving our algorithms and artificial intelligence models
• Product Development: Developing, refining, and enhancing our services
• Research and Analytics: Conducting research to improve technology and user experience
• Performance Optimization: Analyzing service performance and user behavior patterns

We may retain this data indefinitely in anonymized or aggregated form. Even after account deletion, anonymized data may be retained for these purposes.

3.3 Communication

We may use your information to:

• Send you service-related communications
• Respond to your inquiries
• Send promotional materials (with your consent, which you can withdraw anytime)
• Conduct surveys and gather feedback

3.4 Legal and Safety Purposes

We may use your information to:

• Comply with legal obligations and government requests
• Enforce our Terms and Conditions
• Protect our rights, privacy, safety, or property
• Detect, prevent, and address fraud, security, or technical issues
• Respond to legal proceedings and investigations

4. Data Minimization and PII Protection

4.1 Minimal Collection Principle

We are committed to data minimization and make commercially reasonable efforts to:

• Collect only information necessary for service provision
• Avoid collecting excessive Personally Identifiable Information (PII)
• Use pseudonymization and anonymization where feasible
• Regularly review and delete unnecessary data

4.2 What We Consider PII

PII includes information that can identify you personally, such as:

• Full name
• Email address
• Phone number
• Physical address
• Financial information
• Government-issued ID numbers

4.3 Our Approach

While we strive to minimize PII collection and storage, some PII is necessary for:

• Account creation and authentication
• Payment processing
• Legal compliance
• Providing customer support

We implement technical and organizational measures to protect PII and limit access to authorized personnel only.

5. Cookies and Tracking Technologies

5.1 What We Use

We use cookies, web beacons, pixels, and similar tracking technologies to:

• Authenticate users and prevent fraud
• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Provide personalized content
• Improve our services

5.2 Types of Cookies

• Essential Cookies: Necessary for the website to function
• Functional Cookies: Remember your preferences
• Analytics Cookies: Help us understand how you use our services
• Advertising Cookies: May be used to show relevant ads (if applicable)

5.3 Your Cookie Choices

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies. However, this may prevent you from taking full advantage of our services. You can:

• Adjust browser settings to refuse cookies
• Delete cookies already stored on your device
• Use browser "Do Not Track" signals (we honor these signals where technically feasible)

5.4 Third-Party Cookies

We may allow third-party service providers to place cookies on our Website for analytics and advertising purposes. These third parties have their own privacy policies.

6. How We Share Your Information

6.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6.2 When We Share Information

We may share your information with:

Service Providers and Business Partners:

• Cloud hosting providers
• Payment processors
• Analytics services
• Customer support tools
• Email and communication services
• Security and fraud prevention services

These third parties are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements:

• To comply with legal obligations, court orders, or government requests
• To enforce our Terms and Conditions
• To protect the rights, property, or safety of our company, users, or others
• In connection with legal proceedings

Business Transfers:

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the successor entity

With Your Consent:

When you explicitly authorize us to share information with third parties

Aggregated/Anonymized Data:

We may share anonymized or aggregated data that cannot identify you personally with partners, researchers, or the public

6.3 International Transfers

Your information may be transferred to and processed in countries other than India. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

7. Data Retention

7.1 Retention Periods

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Fulfill the purposes outlined in this Privacy Policy

7.2 Specific Retention Guidelines

• Account Information: Retained while your account is active, plus up to 90 days after deletion
• Transaction Records: Retained for 7 years for tax and accounting purposes
• Usage Data: Retained for up to 2 years unless required longer for legal purposes
• Anonymized Data: May be retained indefinitely as it cannot identify you

7.3 Beta User Data

For Beta Users, while you may request deletion of personal data, we may retain:

• Anonymized or aggregated data for training and research purposes indefinitely
• Data necessary for legal compliance or dispute resolution
• Backup copies for up to 90 days

8. Data Deletion and Your Rights

8.1 Right to Request Deletion

You have the right to request deletion of your personal data by:

• Contacting us at [email protected]
• Using account deletion features (if available in the service)

8.2 Deletion Process

Upon receiving a verified deletion request, we will:

1. Verify your identity
2. Process the request within 30 days
3. Delete personal information from active systems
4. Notify you upon completion

8.3 Exceptions to Deletion

We may retain certain information when:

• Required by law or legal proceedings
• Necessary to resolve disputes or enforce agreements
• Already anonymized or aggregated (no longer personally identifiable)
• Contained in backup systems (will be deleted in accordance with backup retention schedules)

8.4 Effect of Deletion

Deleting your account and data may result in:

• Loss of access to services
• Inability to recover content or data
• Termination of subscriptions

9. Your Rights Under Indian Law

Under the Information Technology Act, 2000 and related rules, you have the right to:

9.1 Access and Review

• Request a copy of personal information we hold about you
• Review the accuracy of your information

9.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your profile and account information

9.3 Withdrawal of Consent

• Withdraw consent for data processing (where consent is the legal basis)
• Opt-out of marketing communications
• Note: Withdrawal may affect service availability

9.4 Grievance Redressal

You may contact our Grievance Officer (details in Section 15) for any privacy concerns or complaints.

10. Data Security

10.1 Security Measures

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure data centers with physical security controls

10.2 Your Responsibility

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Using strong passwords
• Logging out after using shared devices
• Promptly notifying us of any unauthorized access

10.3 No Absolute Security

Despite our efforts, no security system is impenetrable. We cannot guarantee absolute security of your information. You acknowledge and accept the inherent risks of transmitting data over the internet.

10.4 Data Breach Notification

In the event of a data breach that may compromise your personal information, we will:

• Investigate the breach promptly
• Notify affected users within 72 hours (where feasible)
• Report to relevant authorities as required by law
• Take steps to mitigate harm

11. Children's Privacy

11.1 Age Restriction

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

11.2 Parental Notice

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information from our systems.

12. Third-Party Services and Links

12.1 Third-Party Websites

Our Website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12.2 Third-Party Services

When you use third-party services integrated with our Platform (such as payment processors, authentication services), those third parties may collect information about you. Their use of your information is governed by their own privacy policies.

12.3 Social Media Features

Our Website may include social media features (e.g., share buttons). These features may collect information about your activities and may set cookies. Your interactions with these features are governed by the privacy policies of the respective social media companies.

13. Changes to This Privacy Policy

13.1 Right to Modify

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our Website.

13.2 Notification of Changes

For material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Provide notice on our Website
• Send notification via email (if you have provided an email address)
• Request renewed consent where required by law

13.3 Your Acceptance

Your continued use of our services after changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.

14. International Users

14.1 Data Transfer

If you access our services from outside India, please be aware that your information may be transferred to, stored, and processed in India or other countries where we or our service providers operate.

14.2 Compliance

While we are based in India and comply with Indian data protection laws, we recognize that users from other jurisdictions may have additional rights. Where applicable and feasible, we strive to respect such rights.

14.3 European Users

If you are located in the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR). Please contact us to exercise such rights.

15. Contact Us

15.1 Privacy Questions

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

15.2 Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, we have appointed a Grievance Officer to address your concerns:

The Grievance Officer will respond to your complaint within 48 hours and resolve it within 30 days.

15.3 Data Protection Officer

For data protection queries:

16. Legal Basis for Processing (Indian Law Compliance)

We process your personal information based on the following legal grounds:

16.1 Consent

You have given explicit consent for processing your personal data for specific purposes (e.g., beta program participation, marketing communications).

16.2 Contractual Necessity

Processing is necessary to fulfill our contractual obligations to you (e.g., providing services you've requested).

16.3 Legal Obligation

Processing is necessary to comply with legal requirements under Indian law.

16.4 Legitimate Interest

Processing is necessary for our legitimate business interests, provided such interests do not override your fundamental rights and freedoms.

17. Compliance with Indian Laws

This Privacy Policy is designed to comply with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• Other applicable Indian laws and regulations

We continuously monitor changes to Indian data protection laws and update our practices accordingly.

18. Automated Decision-Making

18.1 Use of Automated Systems

We may use automated decision-making processes, including machine learning algorithms, to:

• Personalize your experience
• Provide recommendations
• Detect fraud or security threats
• Improve service quality

18.2 Your Right to Review

You have the right to request human review of automated decisions that significantly affect you. Contact us to exercise this right.

19. Consent

19.1 Express Consent

By using our services, you expressly consent to:

• Collection, use, storage, and disclosure of your information as described in this Privacy Policy
• Transfer of your information to third-party service providers for purposes outlined in this policy
• Processing of your information in accordance with Indian law

19.2 Beta User Consent

Beta Users expressly consent to the use of their data for training, development, and research purposes as outlined in Section 3.2.

19.3 Withdrawal of Consent

You may withdraw your consent at any time by contacting us. However, withdrawal may affect your ability to use our services.